Frequently Asked Questions (FAQ)

Shipping

Q: How long will my order take to arrive?
A: Orders are processed and shipped within 1-2 business days. Delivery times vary by location:

• Domestic Orders: Typically arrive within 5-7 business days.
• International Orders: May take 10-21 business days, depending on customs and local postal services.
  Once your order ships, we’ll email you a tracking number so you can follow its progress.

Q: Do you ship internationally?
A: Yes, we ship to many countries worldwide! Please note that international orders may be subject to customs fees or import taxes, which are the responsibility of the customer.

Q: What shipping carriers do you use?
A: We partner with reliable carriers such as USPS, UPS, and FedEx. The carrier used will depend on your location and the shipping option you select at checkout.

Returns & Exchanges

Q: What is your return policy?
A: We want you to love your purchase! If you’re not completely satisfied, you can return most items within 30 days of receipt. Items must be in their original condition and packaging. Please note that personalized or custom items are typically non-returnable unless they arrive damaged or defective.re-stocking fees may apply.

Q: How do I initiate a return or exchange?
A: Simply contact our customer service team at [your-email@example.com] or call [your phone number] with your order details. We’ll provide you with a return authorization and instructions on how to send your item back.

Q: Who pays for return shipping?
A:

• If the return is due to our error (damaged, defective, or incorrect item): We will cover the return shipping costs.
• For all other returns: The customer is responsible for the return shipping fees.

Ordering & Payment

Q: How do I place an order?
A: Placing an order is easy! Browse our products, select your desired items, and add them to your cart. Once you’re ready, click “Checkout” and follow the on-screen instructions to complete your purchase.

Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express) and PayPal. All transactions are processed securely.

Product Information

Q: What if I receive a damaged or incorrect item?
A: We strive for quality and accuracy in every order. If your item arrives damaged or isn’t what you ordered, please contact us immediately with your order number and photos of the issue. We’ll work quickly to resolve the situation with a replacement, exchange, or refund.

Q: Do you offer gift wrapping?
A: Yes! We offer gift wrapping options on select items. You can choose this option at checkout for an additional fee, making your gift extra special.

Tracking & Customer Support

Q: How can I track my order?
A: Once your order ships, we send an email containing your tracking number and a link to the carrier’s website, so you can monitor your shipment’s progress in real time.

Q: How can I contact customer support?
A: We’re here to help! You can reach us at:

• Email: divinefaith714@gmail.com
• Phone: (631)327-6420
  Our customer service hours are [9am-5pm] Monday through Friday.

Privacy & Security

Q: Are my personal details safe?
A: Absolutely. We use industry-standard security measures to protect your information. We never share your personal data with third parties without your consent.